Life Project Ltd

At Life Project Limited, family comes first.

Customer Survey Results

Posted on 20 Mar 2014 in Company Update, Survey Results | 0 comments

Dear Pet Lovers,

Thank you very much for your feedback. We have received 90 responses since we launched our bi-annual customer survey in early March. We really appreciate your support in our business, which help us to constantly improve.  Our overall customer experience is improving, more and more customers want to shop with us again and recommend us to their friends.

Overall Experience Shop Again Recommend

 

 

 

 

 

 

We have received a lot of good ideas and suggestions. Here are the top 3 things that you love about us and top 3 things that you want us to do better. If you have any other suggestions, please feel free to contact us any time.

3 things that we are doing right:

  • Knowledgeable customer service executives who are always helpful in suggesting alternative products and solving your problems
  • Our wide range of product selections that provide you and your pets more choices
  • Easy to use website and door-to-door delivery that make shopping process a breeze

3 things that we will work on in the future:

  • Email reminder for re-ordering or auto re-order with your permission
  • More complete brand and product information in Chinese
  • Better managing our stocks to minimize stock-out situation and ensure only quality stocks to be dispatched

Again, thank you very much for your feedback. In the next couple of months, we will work on the things you raised. Please feel free to let us know how we are doing along the way.

Team @ Life Project Limited

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